Shipping Countries: United Kingdom (UK)

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Ready to ship in 1-3 business days

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Shipping Policy

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We ship worldwide

We ship throughout the world, or for our customers near our store in South East- London, we offer a Click & Collect Service.

We despatch in-stock items within 1-3 working days* (sooner whenever possible) to UK postcodes.

Depending on the size and value of your order, we will either send your parcel using Royal Mail's 1st Class service or our national courier services

* Please note this may take longer in busy periods - please look out for e-mails from us. Whilst we cannot be held responsible for any delays to your order once the goods have left our premises, we will help you to trace your parcel wherever possible.
Any telephone or web orders, whether placed on a weekend, or during a holiday period, will not be processed until the next working day.

Delivery information

Whilst we use either Royal Mail 1st Class service or a 24-hour courier service, please always allow 2 working days for delivery to your address after DESPATCH. Courier parcels despatched on Friday will not be delivered until the following Monday. Unfortunately we have no control over how long your parcel will take to arrive once it has left us.
If you think your parcel is taking too long to arrive, please allow 5 working days for First Class Royal Mail and two working days for national courier services before contacting us.

We aim to send out a replacement if your parcel has not arrived within seven days, but expect you to have gone through the usual checking procedures first: checking with neighbours, the local sorting office, your local post office, etc.

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Refund Policy

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MAKING A RETURN

Bought something wasn’t what you expected, was damaged, or simply changed your mind? Don’t worry. Notify us, within 7 days from receipt of the goods, in writing by email to info@christalcosmetics.com. Then send it back unused and in its original packaging and PayPal will refund your return shipping cost*. Activate now to enjoy this service on your next purchase. http://adfarm.mediaplex.com/ad/nb/27739-221689-12439-272?lc=en_GB&enc_id=6A7N7RVRYZ7AC

Unfortunately, we cannot exchange orders received later than 28 days from purchase

YOU MAY RETURN MOST NEW, UNOPENED ITEMS WITHIN 28 DAYS OF DELIVERY FOR A FULL REFUND OF THE PRICE OF THE GOODS.

You are responsible for the return shipping costs and original postage fees.

If you received free delivery, the actual delivery cost paid by Christal Cosmetics will be deducted from any refund to be made.

If the return is a result of our error (you received an incorrect or defective item, etc.), then we will pay the return fees or arrange collection on your behalf.

Please mark your order number clearly on the outer packaging to ensure your product is correctly labelled. Please do not return an item until authorisation has been given for the return.

If you are returning an item we are unable to accept liability for loss in post, so for your own peace of mind, please use a recorded service

YOUR RETURN SHOULD BE SENT TO:

Christal Cosmetics
Customer Returns Department
2 Greenstreet Hill
London SE14 5SR